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Release 4/24/26
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Include the device or service, what you expected to happen, what happened instead and any troubleshooting you already tried. Please leave out phone numbers, account details and other personal information.
Let members save a home or work area and choose to receive a My3 notification when a known service interruption affects that location.
I would like a simple overview of the things members can change themselves in My3, such as usage, invoices, add-ons and subscription details.
How long does a number transfer normally take, and is there a short period when the old or new SIM might not receive calls?
Which settings are required for calls and data on a cellular smartwatch when the paired phone is at home? I would also appreciate battery-saving tips.
I am preparing for a trip and want to confirm roaming is active, understand the destination zone and avoid unexpected data use. What is on your travel checklist?
Signal changes a lot between rooms in my apartment. Is it generally better to place a 5G router high near a window, and how should I test placement before settling on one spot?
I am replacing my phone and want the eSIM move to go smoothly. Should I remove the eSIM from the old device first, or wait until the new phone is fully set up?
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